• 1. Introduction

    The Faux Floral Studio (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

    2. What Information We Collect

    We may collect the following personal data:

    • Name and contact details (email, phone number, address)
    • Event or order details
    • Payment information (processed securely by third-party providers)
    • Communication records (emails, messages, enquiries)

    3. How We Use Your Information

    We use your personal data to:

    • Provide and deliver our services/products
    • Manage bookings, payments, and invoices
    • Communicate with you regarding your order or enquiry
    •  Improve our services and customer experience
    • Comply with legal and regulatory obligations

    4. Legal Basis for Processing

    We process your personal data based on one or more of the following:

    • Performance of a contract – Legal obligation – Legitimate interests – Consent (where applicable)

    5. Sharing Your Data

    We only share your data, when necessary and with trusted third parties such as:

    • Payment processors
    • Delivery or courier services
    • Professional advisors (e.g. accountants)

    We do not sell or rent your personal data.

    6. Data Storage and Security

    We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

    7. How Long We Keep Your Data

    We only keep your personal data for as long as necessary to fulfil the purposes we collected it for or to comply with legal requirements.

    8. Your Rights

    You have the right to:

    • Access your personal data
    • Request correction of inaccurate data
    • Request deletion of your data (where legally permissible)
    • Object to or restrict processing
    • Withdraw consent where consent is the lawful basis

    To exercise your rights, please contact us using the details in Section 11.

    9. Third-Party Links

    Our website may contain links to other websites. We are not responsible for their privacy practices.

    10. Social Media

    You agree that any photographs of our products or services taken by us at your event or wedding, may be displayed on our website or social media. In the event that individuals are pictured we will seek your consent to display the pictures.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our website.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

    The Faux Floral Studio

    Shelton Farmhouse

    Lower Shelton Road

    Lower Shelton

    Bedfordshire

    MK43 0LP

    Email: hello@thefauxfloralstudio.co.uk

    Tel: 07791 183282

    This Privacy Policy was last updated on 01/01/2026